FAQs

• Who will be providing my visits?
  In home visits are provided by our Pet Sitters. Although we try to maintain sitter consistency as much as possible, not all of our care providers work the same schedules. Therefore, you may have your “primary sitter” as well as your “back up sitter”.
• How do you know they are safe and reliable?
  Before our sitters even come into our office for an interview, they need to have already passed multiple background checks. Then they interview and also go through a complete training with the company before being assigned a route of their own.
• Why do you need access to a lock box or multiple copies of my key?
  We encourage our clients to have a lock box or hide a key at their home for a variety of reasons (they are in control of their own key, code, box location and never have a Day of Service fee); For our clients where a lock box is not possible, we ask for multiple copies of their key to be kept on file for when reoccurring visits are scheduled throughout the day or to have a copy on file in case of an emergency situation.
• What happens with my key(s) and information?
  We provide our sitter with your client information form (and key, if necessary) to use during their route. Once they complete their schedule, your key and information form are returned to our office and are kept locked in our secure filing system.
• What happens when it’s bad weather?
  In the event of inclement weather or unsafe road conditions, we contact our clients whom are on our daily schedule and may be home to care for their pets. For our out of town clients, if there is not a neighbor available to help, we will still provide care following your schedule as best we can.
• What if I need to cancel or add-on visits?
  All scheduling should be completed through our office, either by phone or email. We cannot guarantee scheduling changes that are left in notes at the home or mailed USPS. We do our best to accommodate last minute requests and cancellations. Certain fees may apply.
• How and when do I pay?
  Payment is required at the beginning of service unless prior arrangements have been made. We accept cash, check, Visa, Master Card and Discover. You may also take advantage of our promotions for discounted or free services!